What is the water temperature in Cancun?
Cancun is blessed with warm waters year-round. In the summer months, water temperatures are around 80 to 85 degrees. In the winter months, water temperatures are aound 78-80 degrees.
What is the water temperature in the Cenotes?
75 degrees year round
How come your prices are higher than most other dive shops?
Because we only deal with private groups. We do not take any other clients with you or your group.
Do your prices include pickup/drop-off in my hotel?
From Cancun YES! We pick you up and drop you off at your hotel. From the Riviera Maya, unfortunately, we can't pick you up inside your hotel, so we always ask our clients to meet us either outside the gates of your hotel or in Playa del Carmen. We will drop you off at the lobby of your hotel though at the end of the day.
Are gear rentals included in your prices?
For courses (except Divemaster) and diving in Cancun, yes. For Cenote diving only weights, tanks and flashlights are included. All other gear rental has a $15USD surcharge. Since wetsuits are fully optional, they are extra for both diving in Cancun and in Cenotes.
What payment methods do you accept?
We take Paypal and Cash. All prices are in US Dollars.
How can I make a reservation?
To make a reservation you can either fill out our contact form or call us on +1-647-932-3857 or +52-1-998-1438710.
We require a 50% deposit at the time of your booking (made via Paypal). Once we receive your deposit, you will receive an email confirming your reservation. The remaining balance must be paid off at pickup.
In case you need to change or cancel your reservation, you must do so within 15 days of your scheduled activity.
All cancelations within 15 days of your activity are subject to a 10% administrative fee based on the total cost of your activity.
Cancelations within 7 days of your activity will be subject to a 25% fee based on the total cost of your activity.
Cancellations within 24 hours and NO SHOWS are subject to forfeiture of deposit.
In case of bad weather, we will make all possible arrangements to reschedule your dive, however we cannot control weather patterns and/or port closures.
Poor water conditions, seasickness, or any other reason resulting in personal forfeit of any dive will result in no refund.
In the event of a refund, we will make every possible effort to process it in a timely manner. Keep in mind that refunds can take up to two billing cycles to appear in your statement.
By making a reservation, you acknowledge that you have been advised of the the costs and are agreeing to pay the full ammount.
